2005-2-4 2004-8-4 Hank thinks like a marketer...not like a programmer. He believes that a web site and Internet marketing should be focused upon the customer and shadow the company's business model. Your web site should reflect how your company chooses to do business.A company's management team should control the marketing web site and not be held hostage by technicians. I believe that the future of the Internet for small and mid sized businesses is in customer service applications, not technology. 115469 text/html 1.0 EN hank weber web site design marketing strategies web site effectiveness business consultant Hank Weber provides web site design and Internet marketing strategies text